Ordering Your Tiles
1. Can I collect the tiles?
Orders over 20m2 would normally come directly from the manufacturers in Spain to your address, These tiles weigh around 30kgs a square metre so 20m2 would only go onto a large van or lorry. By paying our low delivery prices it will save you a lot of inconvenience. In some cases, we may have odd amounts left over from imported orders. If these are purchased from us, you can collect them from our facility in Devon
2. What is the minimum amount I can order?
On the product details page it will be indicated what the minimum order quantity is for that particular tile depending on UK stock levels. For more information on your required amounts contact us as our stock levels change daily or we may have a suitable alternative.
We work closely with our manufacturers so can supply you or your company with any amount of square metres you wish ( including mixed orders ) from 20m2 to container loads
It is always advised to order an extra 5-10% of your order quantity to cover any breakages in transport that are to be expected rather than not having an allowance for. This extra quantity will also cover if you measure incorrectly or even if you require some extra in the future because they will be from the same batch and match in colour.
We do not replace tiles broken in transport (unless its a large amount that will effect the amount of tiles needed for the job)
We do refund for excessive damage on receiving photographic evidence and by following our Terms and Conditions.
3. How long will it take to receive my order?
Delivery takes 3 - 5 working days if in UK stock but please allow more ( normally 7-21 days ) if being imported for delivery.
Some handmade sizes are made to order, we will advise you at the time of ordering, for these production time is approx 4 weeks so please call before placing your order if the tiles are needed quickly
4. How is my order delivered ?
For delivery purposes the most we can supply on each pallet is up to approx 24 square metres of our Traditional tiles and up to approx 30 square metres of the Stoneware, So if you want a larger quantity it will be on additional pallets.The pallets are delivered on a lorry with a tail lift (Not a reach arm) so they will leave the pallets as close to the delivery point as they can i.e. reverse up a drive or leave on the drive in front of the house. If they wheel the pallets along, they need a flat surface and cannot wheel along a gravel driveway. Please have any helpers with you. The delivery company normally calls before delivery and we give the company your details before delivery.
5. What is the best way to order and pay for my tiles?
To order you can call us anytime on 0800 043 8453, we can accept payment over the phone, bank transfer, through the website using the shopping cart or tell you about other ways to pay and give you information on production and delivery times. You can purchase most sealers and related products online.
6. Can I order now to secure my order for a later delivery date?
Yes, You can place an order anytime for a future delivery date whether it's weeks or months in advance. A small 20% deposit will secure your order, with the balance being cleared before your order is dispatched.