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FAQ

Payments and deposits can be made over the phone using debit or credit cards or purchases can be made online using our secure payment facilities, for other methods please call for details. Please ensure to get your samples for colour and texture reference before ordering from our tile range.

Ordering Tiles


1. Can I collect the tiles?
The tiles come direct from our U.K. Stock or from the manufacturers in Spain to your address, We do not have retail premises in the U.K. so the tiles cannot be collected from us. These tiles weigh around 45kgs a square metre so 20m2 would only go onto a large van or lorry. By paying our low delivery prices will save you a lot of inconvenience. 


2. What is the minimum amount I can order?
You can order any amount of square metres you wish from 1m2 to container loads


3. How long will it take to receive my order?
Delivery takes 2 - 3 working days but please allow upto 21 days for delivery incase your order is being shipped from our Spanish depot. Some sizes are made to order, we can advise you at the time of ordering, for these production time is 4 - 6 weeks. 


4. How is my order delivered ?
Your order will be stacked and delivered on a pallet. The pallets are delivered on a lorry with a tail lift (Not a reach arm) so they will leave the pallets as close to the delivery point as they can i.e. reverse up a drive or leave on the front of the house. If they wheel the pallets along, they need a flat surface and cannot wheel along a gravel driveway. If access to the property is not possible the pallets will be left kerbside, so please arrange to have any helpers with you if necessary.

 
5. What is the best way to order?
To order you can call us anytime on 07907 954253 we can accept payment over the phone or tell you about other ways to pay and give you information on production and delivery times.You can also purchase most products online.

 
6. Can I order now to secure my order for a later delivery date?
Yes, You can place an order anytime for a future delivery date whether it's weeks or months in advance. A small 20% deposit will secure your order. 


Using Terracotta Tiles


1. Can I use terracotta tiles outdoors? 
Yes, To use our handmade Traditional range outside they must be laid on a good solid screed or mortar base and sealed with our Mattstone sealer or similar.They are not guaranteed frost proof as they are a natural product but have a very high frost resistance and have been widely used by past customers for outside use. Some of our machine made ranges are available as guaranteed frostproof. Please note a final sealer still needs to be applied during laying to protect against stains and frost.


2. Do all terracotta tiles need sealing?
Yes, with all terracotta tiles they need sealing for interior and exterior use. We sell all the sealers you will need which are easily applied with brush or paint pad.


3. How do I achieve a Light finish or a darker antique look?
For a light finish you need to seal the tiles with a clear wax or sealer, you can choose a Matt, Satin or Gloss finish. To achieve an antique darker finish you can use boiled linseed oil or a stone oil which darkens the terracotta then seal with either a clear sealer or a clear wax or an antique wax to darken further.



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